Many of our customers have specific questions about our professional Cleaning services. Here are just a few of the frequently asked questions.
Fill Out the get quote form and someone will reach out within two hours
No, You do not! However if it’s your first time signing up for a Jaz cleaning, initial introductions always help develop the personable relationship with your Cleaner. .
We do not do walkthrough, but we ask that you are very sincere with the condition of your home at the time of booking. based on our experience we are able to give you an estimated hour and number of cleaners it will take to clean your home based on the information you provided, you can also send us picture. if we get there and the condition is different from the information you provided. The team will only work on the amount of hours bought and have to stop once hours have been exhausted. you can always call to purchase extra hours needed to complete the job
Cleaning supplies are included by default. .
Please note: we always use your vacuum, Broom/Dustpan and paper towel so please be sure to have it before the cleaners arrives.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We don’t guarantee same-day bookings. But, depending on the day, we might be able to meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your home .
Yes, most of the time. However, there might be delay due to delayed work, Traffic and weather circumstances. So we always require a three hour window for arrival.
Payment must be made at the time of booking. Your invoice is sent to the email and phone number on file, for Re-occuring visit it charges automatically on the day of service.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Most Cases Two or Three cleaner is sent to your home depending on the level of work. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews.